Let's sort it out.

Go to the sign-in page and choose “Forgot your password?”. Enter the email address on your Selfey account and we'll email you a reset link.

Open the link on the same device if you can, choose a new password of at least 8 characters, and you'll be signed straight back in. Reset links expire after a short time — if yours has expired, simply request another.

Check your spam or promotions folder first, and search for “Selfey”. Delivery usually takes under a minute.

Make sure you're using the exact email address you signed up with. If it still hasn't arrived after ten minutes, send a support request using the Account category below.

That message appears when the email or the password doesn't match an existing account. If you're not sure you ever finished creating an account, choose “Create an account” and use the same email — you'll be told if one already exists.

If you're confident the account exists, reset your password rather than guessing repeatedly.

Both are in the Account area when you're signed in. Closing an account is permanent: it removes your account record and ends access to anything purchased with it.

Selfey is $19 USD per month and Selfey+ is $39 USD per month. Both are monthly with no annual commitment. There is also a Free tier so you can explore before deciding.

Membership, payment method, receipts and cancellation are all handled through the billing portal linked in your Account area. Cancelling stops future renewals and you keep access until the end of the month you've paid for.

Our payment provider emails a receipt for every charge, and every past invoice is available in the billing portal from your Account area.

Except where required by applicable law, purchases are final and non-refundable. Genuine billing errors — such as a duplicate charge — are always corrected.

No. Selfey Courses are separate products at $49 USD each, bought once and kept permanently. Membership covers the ongoing Selfey experience — Journal, Tools, Science, My Selfey and, on Selfey+, personalization.

Purchased courses appear in My Courses inside My Selfey, and on the course page itself, where the button changes to Start or Continue. Make sure you're signed in with the account you purchased on.

No. A purchased course belongs to your account permanently, with or without a membership.

Selfey remembers the last lesson you opened on that device and Continue Course returns you there. You can also jump to any module from the course roadmap.

One account holds the membership; each profile holds a person's self-care experience. Free includes 1 profile, Selfey up to 3 and Selfey+ up to 6.

Check-Ins, plans, Guides, saves and history belong to the profile that was active when they were created — a teen's Selfey never appears inside an adult's.

You choose at the start: the young person answering for themselves, a parent or caregiver answering about them, or the two of you together. Selfey changes both the questions and the language, and never presents a caregiver's observation as though the child said it.

Around three to five minutes. You can type in your own words wherever you want to — that free text is what makes a Selfey Plan feel like yours rather than generic advice.

The Check-In is how you tell Selfey how things are going. Your Selfey Plan is what that becomes: a personalized visual plan with practical ideas, tools, reads and reminders that fit where you are right now.

Selfey PDFs are generated in your browser, so a very old browser or a blocked pop-up can stop them. Allow downloads for this site, then try again from the same page.

On iPhone and iPad, the file opens in a viewer first — use the share icon to save it to Files or Books.

Reopen the Check-In and finish it once more. Plans are built on your own device, so a lost connection mid-way can interrupt it. If it happens twice, send a support request with the Check-In type you were using.

Everything you keep — plans, Guides, articles, tools and quotes — is stored on the device you're using and gathered in My Selfey under the profile that saved it. Clearing your browser data will remove it.

Refresh once, then try a hard refresh. Selfey supports current versions of Chrome, Safari, Firefox and Edge; private-browsing modes can block the local storage Selfey uses to keep your plans.

Sign out and back in — entitlements are checked when your session starts. If access still isn't there after that, send a support request using Membership + billing and include the date of purchase.

Tell us. Selfey is therapist-informed and we take accuracy seriously — use the Content category below and name the piece.